Advanced data management for corporate and cloud environments

Troubleshooting

Logging

Use the 'All Logging' slider in the 'Log Settings' panel of 'Edit->Settings...' to adjust the logging level to 'Highest'. Log files can be viewed using the log viewer built-in to Schemus, or alternatively you may need to access the log files directly (e.g. if requested to send them to support) - see below for platform specific log file locations.

On a Windows installation, the log files are found in:
C:\Documents and Settings\All Users\Application Data\Schemus\application\log\<date>.log

On a Linux or Solaris installation, the log files are found in:
~/.schemus/application/log/<date>.log

On a Mac OS X installation, the log files are found in:
/Library/Preferences/Schemus/application/log/<date>.log

Remember to restore the logging level back to it's normal setting after debugging at a high log level, otherwise the Schemus logs will potentially consume a large amount of disk space.

On Windows installations you should also check the application event log.

On Linux or Solaris installations you should also check the user log.

Referrals

Many of the problems experienced with referrals are a result of DNS issues on the machine running Schemus. There are a couple of ways to easily test this.

Schemus has a built-in referral checking tool which is in 'View->Directory Referral Checker'. Click the 'Start' button to check referrals in the configured directory sources - any issues found will be displayed in the checker window.

Alternatively, open a command line shell and then attempt to ping the host logged as having problems (e.g. ping directory.company.com).

A quick fix is to add suitable DNS entries to the hosts file on the local machine.